SHIPPING & RETURNS

Henge Hammocks offer the following shipping services:

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UK CUSTOMERS

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The Royal Mail fulfils our website deliveries. Please visit royalmail.com for details on their exceptions.

Standard Delivery 
Delivery aim: 2-3 days.

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You can pay to upgrade these services if your order is under £199.99

Tracked® 24
Delivery aim: One day.

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Special Delivery 

Guaranteed by 1 pm the next day*
(*visit royalmail.com/specialdelivery for exceptions)
 

We usually dispatch orders on Tuesday and Thursday mornings.

Orders must be received before 1800 hrs on Monday or Wednesday to be shipped the following day. If you need shipping outside these days, write or message us, and we will try to accommodate you for a small fee.

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Postal Address Guidelines

The customer is responsible for providing a complete and correct postal address recognised by Royal Mail. We recommend using Royal Mail's Postcode Finder to ensure a valid address. If an incorrect delivery address is provided, the responsibility for recovering the shipment passes to the customer, and no refunds shall be issued.

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RETURNS

Our policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. For returns of non-defective items, an admin fee of up to 20% of the purchase price may apply to cover operational costs. Customers are responsible for return shipping costs unless the return is due to an error on our part. Custom orders, standard items (the buyer has requested a change to), or cut goods are not eligible for return.

Additional non-returnable items:

Gift Vouchers
There are certain situations where only partial refunds are granted (if applicable)

• Any item that is not in its original condition is damaged or missing parts due to reasons not our fault.

• Any item that is returned more than 30 days after delivery.
   

Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt. Please include your name with the returned item(s) so we can notify you. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days. We reserve the right to deduct a percentage from the price of an opened or used item and may also deduct any shipping fees we have incurred.

Late or missing refunds (if applicable)
If you haven't received a refund yet, recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact us at info@hengehammocks.com.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at sales@hengehammocks.com. 

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Brian Thomas

Henge Hammocks | 17 Townfield | Kirdford | Billingshurst | West Sussex | RH14 0LZ

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable unless agreed upon beforehand.

The time it takes for your exchanged product to reach you may vary depending on where you live.

You should consider using a trackable shipping service or purchasing shipping insurance if you ship an item. We cannot guarantee that we will receive your returned item.​